Viking Group
  • MI H
  • Hastings, MI, USA
  • Hourly
  • Full Time

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement

1st Shift, 8:00am - 5:00pm! Monday-Friday!

Works under the direction of the Manager - Claims to perform day-to-day activities necessary to support Viking's claim policy, with emphasis on maintaining customer relations, accurate records, efficiencies, and careful communication.    


  • Frequent communications by phone, fax, and letter with Viking personnel, insurance representatives, customers, and legal representatives.
  • Creates and distributes letters communicating Viking's position related to product liability claims and litigation.
  • Creates and maintains files and active database; tracking and documenting status of open, closed, and dormant claims.
  • Prepares for and participate in quality audits as necessary.
  • Promotes a working knowledge of Viking's claim policy among International and Regional Claims Coordinators, sales personnel, and others as needed.
  • Works toward continuous improvement of Viking's claim policy.
  • Maintains and documents production of documents, interrogatories and discovery material.
  • Attends and memorializes the minutes of semi-annual claims review meetings.
  • Maintains and updates department procedures and policies.
  • Tracks all relevant claims and warranty metrics, establish dashboard and circulate monthly reports.
  • Assists the Manager - Claims as directed to carry out goals and objectives of the Warranty Management Department.
  • Performs other duties as assigned.


  • Associate's degree and minimum 2 years experience preferred.
  • Enthusiasm for the goals and objectives of the Technical Services Department and especially those related to implementation of Viking's claim policy.
  • A self-starter with ability to envision steps and processes necessary to apply Viking policy to various situations and to carry them out with limited supervision.  
  • Excellent organizational skills.
  • Ability to multi-task.
  • Excellent written and verbal communication skills are required.
  • Experience with computer data base programs. Prefer JDE experience.
  • Must be able work a standard 8-hour day between 8:00 AM and 5:00 PM, including appropriate breaks.
  • Candidates with experience in Access database programs and or Microsoft SQL server may be given preference.
Viking Group
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