Viking Group
  • MI H
  • Hastings, MI, USA
  • Salary
  • Full Time

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement


Works under the direction of the Manager - Technical Support providing customer support and training of Viking products. This position is responsible for phone and direct interaction with customers, vendors, contractors, engineers, and government officials in regards to design, product selection, inquiries on standards and codes, product troubleshooting, and applications of fire protection products and components.

RESPONSIBILITIES:

  • Applies product technical data information with codes standards and approvals.
  • Reviews manufacturer's and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment.
  • Works closely with other technical support members, sales team members, and managers to provide product seminar support, troubleshooting, and technical data review of the Viking product line.
  • Provides written responses as necessary to technical inquiries and/or to document or memorialize engineering related statements, advice, or cautions.
  • Provides sales and technical support to the global distribution network.
  • Participates with the training team on the development and delivery of training programs.
  • Performs other duties as assigned.

REQUIREMENTS:

  • Five (5) or more years of experience as a fire sprinkler inspector, installer, designer, project manager, engineer, or fire protection sales is preferred.
  • Proficiency in AutoCAD software at an intermediate level is desired
  • Associates degree or higher in fire science or related field preferred
  • NICET or CFPS Certification is preferred.
  • Data Entry Skills and the ability to use Microsoft Office Suite.
Viking Group
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