Viking Group
  • FL O
  • Ocoee, FL, USA
  • Salary
  • Full Time

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement

Manages and coordinates all warehousing, distribution, customer service, and transportation for the Hastings, MI location.  Works with production planning & operations to insure timely and efficient fulfillment of Global VSN orders.  Leads an exceptional customer service function meeting the needs of the organization, both domestically and internationally.


  • Provides leadership and direction to all responsible functional areas, using data analysis to make decisions and recommendations, and fulfill reporting requirements. Coordinate all areas to achieve departmental goals.
  • Ensures that orders are accurately picked and shipped in a timely manner, meeting the promised ship date - exceed customer requirements when possible.
  • Manages inventory accuracy, bin locations, shipments (including outside carriers), customer service, and warehouse layout, including proficiency in all corresponding software systems, as needed.
  • Ensures that the highest standards are maintained for safety, housekeeping, and compliance with company policies and state and federal laws.
  • Budgets and capital planning responsibility for Hastings warehouse & customer service.
  • Continuously develops and maintains customer relationships, as well as relationships inside the company.
  • Conducts all supervisory responsibilities.
  • Full P&L, budget, and capital planning responsibility for Hastings warehouse & customer service.
  • Manages International shipping compliance according to all established applicable laws & procedures.
  • Performs other duties as assigned.


  • Bachelor's degree and minimum 5 years demonstrated leadership experience.
  • Previous customer service and warehouse management experience with a proven track record of success is critical.
  • Excellent communication skills, including ability to express well-reasoned, independent thought.
  • Demonstrated ability to work as part of a team.
  • High level of academic success in relevant course work (for recent college graduates).
  • Relevant internships, including skill development, variety of experience, and travel (preferred).
  • Proficient in all aspects of MS Office Suite (MS Word, Excel, and PowerPoint, minimum).
Viking Group
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