Viking Group
  • MI H
  • Hastings, MI, USA
  • Hourly
  • Full Time

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement

1st Shift either 7am-4pm or 8am-5pm, Monday-Friday! Position located in Hastings, MI but relocating to new Corporate offic in Caledonia, MI in summer of 2019!

Under general supervision, is responsible to analyze, troubleshoot, repair and maintain computer based technology for Viking Group companies.  Provides advanced technical hardware and software support to system users.


  • Configures new and existing computers for deployment throughout the business using established procedures.
  • Maintains software standards and/or images for computers.
  • Maintains knowledge of current computer hardware and software technologies and applications.
  • Resolves technical issues including hardware problems, LAN connectivity and software application support including Windows operating systems and office applications. 
  • Keeps records of computer and related item inventories, including asset tracking and software licenses.  This may be accomplished with a database.
  • Assists in setting and documenting computer technology standards.
  • Assists Help Desk in resolving technical issues and track issues within call management software.
  • Provides orientation to new hires.
  • Coordinates support and purchasing activities with outside vendors as needed.
  • Completes additional duties are requested.
  • Maintains confidentiality.


  • Bachelor's degree or technical certifications in computer hardware support, computer science or information technology or related fields.
  • Technical proficiency in a Windows environment including operating system and office suite.
  • Understanding of networking and telecommunications.
  • Minimum 2 years experience.
  • Excellent customer service skills.
  • Strong communication skills.
  • Excellent problem solving skills and ability to work independently towards a solution.
Viking Group
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